Refund policy

Made to order
Every item in our store is made to order by our fulfilment partners once you place your order — we don't hold ready-made stock ourselves.

Your right to cancel
If you're a UK consumer, you have the right to cancel your order and receive a refund within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations. To do this, just email us at hello@jam174.com within 14 days of delivery.

How this works for made-to-order items
Because your item is produced specifically for you and ships directly from our fulfilment partners, please don't post items back to our business address — we're not able to receive stock there. Instead, contact us at hello@jam174.com and we'll tell you where to send it and how to proceed for your specific order.

Return postage
If you're cancelling because you've changed your mind, you pay the postage to return the item to us. We recommend a tracked service, as the item remains your responsibility until it reaches us. If your item is faulty, damaged or not what you ordered, we cover the return postage.

Faulty, damaged or incorrect items
Please inspect your order as soon as it arrives. If something's wrong — faulty, damaged in transit, or not what you ordered — email us at hello@jam174.com within 30 days with a photo of the issue, and we'll arrange a free replacement or a full refund at no extra cost to you.

Exchanges
Because every item is made to order, we can't swap an item for a different size or colour directly. If you'd like a different size, cancel within 14 days as above for a refund and place a new order.

Refunds
Once a return, replacement or cancellation is approved, refunds are issued to your original payment method within 10 business days. It can take a little longer for your bank or card provider to show it.

Exceptions
We're unable to offer refunds on gift cards.

If you have any questions about a specific order, we're always happy to help — just email hello@jam174.com.