Refund policy

Made to order Every item in our store is made to order by our fulfilment partner, Printful, once you place your order — we don't hold ready-made stock ourselves.

Your right to cancel If you're a UK consumer, you have the right to cancel your order and receive a refund within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations. To do this, just email us at hello@jam174.com within 14 days of delivery.

How this works for made-to-order items Because your item is produced specifically for you and ships directly from our fulfilment partner, please don't post items back to our business address — we're not able to receive stock there. Instead, contact us at hello@jam174.com and we'll let you know how to proceed for your specific order.

Faulty, damaged or incorrect items Please inspect your order as soon as it arrives. If something's wrong — faulty, damaged in transit, or not what you ordered — email us at hello@jam174.com within 30 days with a photo of the issue, and we'll arrange a free replacement or a full refund at no extra cost to you.

Refunds Once a return, replacement or cancellation is approved, refunds are issued to your original payment method within 10 business days. It can take a little longer for your bank or card provider to show it.

Exceptions We're unable to offer refunds or exchanges on sale items or gift cards.

If you have any questions about a specific order, we're always happy to help — just email hello@jam174.com.